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BrandonWayne Group
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BrandonWayne Group
The BrandonWayne Group works with companies to help strengthen their call center human capital organizations. Our extensive call center experience gives us an unique perspective on how call centers recruit, hire and retain their employees. It also insures you are partnering with a company that understands the People requirements of your call center. "Did you know that more budget dollars are lost through staffing related costs than in any other area of your call center"? More than 60% of the cost of operating a call center is related to human capital expenditures."
The BrandonWayne Group works with companies to help strengthen their call center human capital organizations. Our extensive call center experience gives us an unique perspective on how call centers recruit, hire and retain their employees. It also insures you are partnering with a company that understands the "People" requirements of your call center.
Call center agents are a critical link between a company and its customers. The key to success for any call center operation lies in the recruitment, selection and retention of people with the right skills and abilities. You decrease turnover and improve call center performance by recruiting and hiring the right people. The BrandonWayne Group's Call Center Response® Programs & Services enable us to develop a comprehensive hiring and retention strategy for your Call Center.
This is supported by the following statistics:
- Staffing represents nearly 2/3 of the operating expense for call centers.
- The typical cost per hire for a call center agent ranges from $5,000 to $15,000.
- Typical training time lasts two to six weeks. Turnover during training is high.
- Agent replacement costs can be 1 ½ times the agent’s annual salary.
- The estimated annual client value handled per agent is $100,000.
- Companies currently spend tens of thousands of dollars on staff retention programs with limited results.
"The high costs involved with continuously hiring and training call center agents are staggering: It is estimated to cost roughly $3,000 to train one person during a two-week period".
Please Call: 800-946-2693
Please Call: 800-946-2693
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Main Page About Us Executive Recruiting Strategic Partners
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